Privacy Policy
Heart of Christmas LLC
Last Updated: September 4, 2026
Heart of Christmas LLC (“Heart of Christmas,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we may collect, use, store, and share information when you visit our website, contact us, book an appearance or experience, participate in a virtual event, subscribe to communications, or otherwise interact with Heart of Christmas LLC.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Telephone number

• Billing information

• Event address or location

• Event date and time

• Booking and event details

• Messages submitted through contact forms

• Information necessary to personalize Santa and Mrs. Claus experiences

• Names, ages, interests, accomplishments, gift wishes, or other information about children when voluntarily provided by a parent, guardian, or authorized adult

• Photographs or videos when appropriate permission has been provided

• Other information you voluntarily provide when communicating with us

We ask that you provide only the information reasonably necessary for the requested service.
2. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, or similar technologies.
This may include information such as your device type, browser type, general geographic region, pages visited, referring website, approximate visit duration, and interactions with the website.
We may use this information to maintain our website, understand how visitors use it, improve our services, and identify technical or security issues.
3. How We Use Your Information
Heart of Christmas LLC may use information we collect to:

• Respond to questions and inquiries

• Process and manage bookings

• Communicate regarding scheduled appearances

• Provide Santa and Mrs. Claus experiences

• Personalize visits and virtual experiences

• Process payments

• Provide customer service

• Send requested communications

• Operate and improve our website

• Maintain business and transaction records

• Prevent fraud, misuse, or security problems

• Comply with legal obligations

• Protect the rights and safety of Heart of Christmas LLC, our customers, performers, and others

We do not sell your personal information to advertisers or data brokers.
4. Children's Privacy
Protecting children's privacy is especially important to Heart of Christmas LLC.
Our services may involve interactions with children; however, bookings and submission of personal information concerning children should be completed by a parent, legal guardian, or other authorized adult.
Children should not independently submit personal information through our website.
Parents or guardians may voluntarily provide limited information about a child to personalize an experience, such as the child's first name, age, interests, accomplishments, Christmas wishes, or other relevant details.
We use this information only as reasonably necessary to provide the requested experience or for another purpose authorized by the parent or guardian.
We do not knowingly use children's personal information for targeted advertising.
If we learn that personal information was submitted directly by a child without appropriate parental involvement or authorization, we may delete that information.
A parent or legal guardian who believes we possess personal information concerning their child may contact us to request access, correction, or deletion.
5. Virtual Visits and Online Experiences
Heart of Christmas LLC may provide virtual Santa and Mrs. Claus visits, live video experiences, Zoom calls, livestreams, or similar online services.
Virtual experiences may use third-party platforms that maintain their own privacy policies and data practices.
For private virtual experiences involving children, a parent, guardian, or responsible adult should be present or reasonably available.
Private virtual visits will not be intentionally recorded by Heart of Christmas LLC unless participants are informed and any required permission has been obtained.
6. Photographs and Videos
Photographs and videos may be taken during certain Heart of Christmas LLC events.
We will not intentionally use an identifiable child's image for Heart of Christmas LLC advertising, social media, promotional materials, or other public promotional purposes without appropriate permission when required.
For certain events, we may request a separate photo or media release.
Public events may also be photographed or recorded by event organizers, venues, attendees, news organizations, or other third parties. Heart of Christmas LLC cannot control the independent actions of unrelated third parties.
7. Social Media
Heart of Christmas LLC may maintain accounts on platforms such as Facebook, Instagram, TikTok, YouTube, and other social-media services.
If you interact with us through these services, information may also be collected and processed by the applicable platform according to its own privacy practices.
Information you publicly post on social media may be visible to others.
We encourage parents and guardians to supervise children's use of social-media services.
8. Cookies and Analytics
Our website may use cookies and similar technologies to operate website features, remember preferences, understand website traffic, measure performance, and improve the visitor experience.
Third-party website, analytics, advertising, booking, or embedded-media providers may also use cookies or similar technologies.
Where required by applicable law, visitors will be provided appropriate choices regarding nonessential cookies.
Browser settings may also allow users to block or delete certain cookies, although doing so may affect some website functionality.
9. Payment Information
Payments may be processed through third-party payment processors.
Heart of Christmas LLC may not directly receive or store complete credit or debit card information when payments are handled through such providers.
Payment processors maintain their own privacy and security practices.
10. How We Share Information
We may share personal information when reasonably necessary with service providers that assist us with functions such as:

• Website hosting

• Booking management

• Payment processing

• Email communications

• Video conferencing

• Website analytics

• Business administration

We may also disclose information when required by law or when reasonably necessary to protect our rights, safety, customers, performers, or others.
We do not sell personal information simply for another company's independent marketing purposes.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Information used solely to personalize a particular Santa or Mrs. Claus experience may be deleted when it is no longer reasonably necessary unless there is a legitimate reason to retain it.
12. Data Security
Heart of Christmas LLC takes reasonable administrative and technical measures to protect personal information.
However, no website, internet transmission, email system, or electronic storage method can be guaranteed to be completely secure.
Visitors should therefore use reasonable care when transmitting personal information online.
13. Your Privacy Choices
Depending on applicable law and the circumstances, you may contact us to request that we:

• Provide information about personal information we maintain about you

• Correct inaccurate information

• Delete certain personal information

• Stop sending promotional emails

• Address concerns regarding our use of your information

Some information may need to be retained when required for legitimate business, contractual, tax, fraud-prevention, or legal purposes.
Marketing emails will provide an appropriate method for unsubscribing when required.
14. Third-Party Websites
Our website may contain links to third-party websites or services.
Heart of Christmas LLC is not responsible for the privacy practices, security, or content of independently operated websites and services.
We encourage visitors to review the privacy policies of third-party services they use.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services, business practices, or legal requirements.
When changes are made, the revised policy will be posted on our website and the “Last Updated” date will be updated.
16. Contact Us
If you have questions about this Privacy Policy, would like to make a privacy request, or are a parent or guardian seeking information regarding information associated with a child, please contact:
Heart of Christmas LLC
Email: ContactUs@MrAndMrsClaus.Christmas