Cancellation Policy

To reserve your special visit with Santa & Mrs. Claus, a 50% deposit is required at the time of booking to secure your requested date and time. The remaining balance must be paid according to the terms outlined in our complete Booking Policy. We understand that plans can change. Our full policy includes important information regarding payments, cancellations, refunds, rescheduling, event changes, additional guests or children, photography and video, venue requirements, third-party events, and other conditions related to your appearance. Please provide accurate information when booking, including your event location, estimated number of guests and children, appearance length, and planned activities. Significant changes to your original booking may require additional time or fees. By submitting a booking and paying your deposit, you acknowledge that you have reviewed and agree to the Heart of Christmas Events Booking, Payment & Cancellation Policy. Please review the complete policy before booking: View the Booking, Payment & Cancellation Policy at https://www.mrandmrsclaus.christmas/bookingpolicy Questions before booking? Contact us and we’ll be happy to help make sure everything is ready for a magical visit.